Local SEO

For businesses that serve a place, not a market.

Most businesses do not need to rank nationally. They need to be one of the three results that show up on the map when somebody a few miles away searches for exactly what they sell. That is a different job to regular SEO, and it is the one we do here. We have been building and ranking sites for small and mid-sized businesses since 2014, month to month, with no long contract.

Talk to us about it
The short version

Local search runs on its own rules

Google keeps two scoreboards. One decides which pages rank in the regular blue links. The other decides which three businesses appear in the map pack, and it is fed by information that mostly does not live on your website at all. Businesses get stuck because they pour effort into the first scoreboard and never touch the second.

Your Google Business Profile

The single biggest lever, and the one most often left half-finished. What we find on arrival, in order: information that is simply wrong, a profile that was never claimed, and a profile nobody has touched since it was. Categories, service areas, hours and photos all feed the ranking, and the primary category alone decides which searches you are eligible for.

Proximity to the searcher

You cannot move your business, and we will not pretend there is a fixed radius we can quote you. What we do see is that Google appears to read intent: some searches are treated as hyper-local and some as city-wide, and the same business ranks differently across the two. Relevance and prominence are what widen the net.

Citations, with a caveat

Here is the honest version: most directory citations are close to useless for rankings. We still do them, for two reasons. Everyone else does, so being absent is conspicuous. And people genuinely do find businesses in those listings and pick up the phone. We treat them as cheap distribution rather than a ranking lever, which is also why we are sceptical about paying much for them.

Reviews and how you answer them

Reviews feed the ranking, but their bigger job is winning the click once you are visible. A profile with recent, answered reviews gets chosen over one ranked above it with six old ones. We will not pretend to know a magic cadence.

Location and service pages

These work, and they work well. A page for each service in each place you actually serve is one of the more reliable things you can build in local search. We have not seen Google penalise near-duplicate location pages, contrary to the usual warning, but a page still has to be worth landing on.

A site that supports the profile

Local rankings still lean on your website being fast, crawlable and clearly about what you do. That is where local SEO meets technical SEO, and why the two are usually worked together.

How it goes

What we actually do

No two local campaigns look the same, but the sequence rarely changes much.

  1. Find out where you actually standWe check how you rank from different points around your service area, not just from wherever we happen to be sitting. Local results shift block by block, so a single rank check tells you almost nothing. We look at your profile, your competitors’ profiles, your listings and your site together.
  2. Fix the profile firstIt is the fastest thing to move and the most commonly neglected. Correct primary and secondary categories, real service areas, complete hours including holidays, products and services filled in, and photos that are yours rather than stock. If there is a suspension or a duplicate in the way, that gets sorted before anything else.
  3. Clean up the citationsWe find where your business information is wrong or duplicated across the directories that still matter, and get it consistent. This is tedious work with a real payoff, and it only needs doing properly once.
  4. Build the pages the searches needService pages and location pages that answer what people in your area are actually typing. Written to be useful to a person first, because pages written only for a crawler stopped working a long time ago.
  5. Get a review habit goingNot a campaign. A repeatable way of asking, at the moment a customer is happiest, that keeps a steady flow coming in and does not breach anyone’s terms of service.
  6. Watch it, then adjustRankings, calls, direction requests and form fills, checked monthly. We report on what changed and what we are doing next, in language you do not need a background in search to follow.
Straight answer

Who this is for

Local SEO is not right for every business, and we would rather say so before you spend money on it. Worth reading first: why ranking first does not always make the phone ring.

It works well if

  • Your customers are within driving distance and search on a phone
  • You have a storefront, an office, or a defined service area
  • Somebody needs you soon: a leak, a toothache, a locked door, dinner tonight
  • You are competing with a handful of businesses nearby rather than the whole internet
  • You can keep a review habit going once we set it up

Look elsewhere if

  • You sell nationally and location is irrelevant to the buyer
  • You are an online-only shop, where e-commerce SEO is the better fit
  • Your site has structural problems that need technical work before anything else will hold
  • You need leads this week, in which case paid ads will get there faster
  • You want guaranteed rankings, which nobody can honestly sell you
  • You are in a bruising niche such as law, where we will sometimes say no rather than take money we cannot turn into results
Related

The rest of our SEO work

Local SEO is one piece of it. Most clients need one or two of these, not all of them.

Questions

Local SEO, answered

Important Notice

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